FAQ

When should I arrive?

Arriving at least 15min early will be best to allow you to fill in the required forms and prepare for your therapy without feeling rushed.

Can I bring my maid / mother / male friend / husband for the breastfeeding consultation?

Yes of course! We also have a baby-friendly waiting room for your use.

Can I bring my male friend / husband along for the spa session?

No, so sorry. Our spa is strictly for females only.

At how many weeks of pregnancy can we start getting a massage?

Due to the general risk in all early pregnancies, our policy is to accept clients from 13 weeks to 36 weeks of gestation.

Can I cancel my booked appointment?

You can indeed. However, please do kindly inform us at least 24 hours prior to your session so we can re-open the slot to other clients.

How do I purchase products from you?

The easiest way is to Whatsapp our sales team at (to be updated).

I’m a young single lady, can I still come?

You definitely can, and you won’t regret it. Promise.

Can I do a spa party / bridal shower / baby shower / birthday party with my girl friends?

Yes, please! We take a minimum of 4 pax for a party, and with 8 pax you can have our whole spa for you and your girlfriends. Please call us for further info.

Privacy Policy

We are committed to safeguarding the privacy of our website visitors; this policy sets out how we will treat your personal information.

(1) We may collect, store and use the following kinds of personal information:

• (a) information about your computer and about your visits to and use of this website including your IP address, URL, geographical location, domain & browser type and version, operating system, referral source, length of visit, page views, website navigation etc.
• (b) information relating to any transactions carried out between you and us on or in relation to this website, including information relating to any purchases you make of our goods or services, preferences, messages & requests made, search patterns which we may collect even though you may not register on our website.
• (c) information that you provide to us for the purpose of registering with us including but not limited to Name, Billing & Delivery addresses, Email address, Telephone numbers, credit card and other payment methods, purchasing patterns and password/s.
• (d) information that you provide to us for the purpose of subscribing to our website services, email notifications and/or newsletters including inquiries, personal information or preferences which you may provide.
• (e) any other information that you choose to send to us;
• (f) other information that you may provide for the processing of your orders or to answer a query, or for the purpose of a survey, or to make improvements to our website or to obtain special offers (if any) that may be offered.

By being on this website and browsing its contents in any form or manner you confirm and agree that you have no objection for any of the above information or any other that may have been collected during that time, being used by us for either contacting you or recording the visit in any way by us or our affiliated companies. You agree that you do not consider this in any way a breach of your rights either at the time of your access or any time in the future.

When registering yourself for the purpose of ordering online, kindly provide all the specific information requested to facilitate receiving any product offers, information regarding new products or promotions etc

(2) Cookies

A cookie consists of information sent by a web server to a web browser, and stored by the browser. The information is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.

We may use both “session” cookies and “persistent” cookies on the website. We will use the session cookies to: keep track of you whilst you navigate the website and also other uses. In addition, we will use the persistent cookies to: enable our website to recognise you when you & other uses visit our website.

Session cookies will be deleted from your computer when you close your browser. Persistent cookies will remain stored on your computer until deleted, or until they reach a specified expiry date.

Our advertisers/payment services providers may also send you cookies.

We may publish product or ingredient or other related interest-based advertisements on our website. These are tailored by Bondahaven to enhance the website and to reflect your interests. To determine your interests, we or our web administrator will track your behaviour across the web using cookies. You can view, delete or add interest categories associated with your browser.

Most browsers allow you to reject all cookies, whilst some browsers allow you to reject just third party cookies. For example, in Internet Explorer you can refuse all cookies by clicking “Tools”, “Internet Options”, “Privacy”, and selecting “Block all cookies” using the sliding selector. Blocking all cookies will, however, have a negative impact upon the usability of many websites, including this one.

(3) Using your personal information

Personal information submitted to us via this website or collected while browsing the website will be used for the purposes specified in this privacy policy or in relevant parts of the website.

We may use your personal information to:

• (a) administer the website;
• (b) improve your browsing experience by personalising the website;
• (c) enable your use of the services available on the website;
• (d) send to you goods purchased via the website, or/and supply to you services purchased via the website;
• (e) send statements and invoices to you, and collect payments from you;
• (f) send you general (non-marketing) commercial communications;
• (g) send you email notifications which you have specifically requested;
• (h) send to you our newsletter and other marketing communications relating to our business or the businesses of carefully-selected third parties which we think may be of interest to you by post or, where you have specifically agreed to this, by email or similar technology (you can inform us at any time if you no longer require marketing communications by emailing us on bondahaven@gmail.com);
• (i) provide carefully selected third parties with statistical information about our users – but this information will not be used to identify any individual user;
• (j) deal with enquiries and complaints made by or about you relating to the website; and
• (k) other uses as may be necessary in the future

All our website financial transactions are handled through our payment services provider Ipay88. You can review the payment privacy policy at www.ipay88.com. We will share information with ipay88.com only to the extent necessary for the purposes of processing payments you make via our website and dealing with complaints and queries (if any) relating to such payments.

(4) Disclosures

We may disclose information about you to any of our employees, officers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes as set out in this privacy policy.

In addition, we may disclose your personal information:

• (a) to the extent that we are required to do so by law;
• (b) in connection with any legal proceedings or prospective legal proceedings;
• (c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);
• (d) to the purchaser (or prospective purchaser) of any business or asset which we are (or are contemplating) selling; and
• (e) to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.

Except as provided in this privacy policy, we will not provide your information to third parties.

(5) International data transfers

Information that we collect may be stored and processed in and transferred between any of the countries in which we operate in order to enable us to use the information in accordance with this privacy policy.

Information which you provide may be transferred to countries which may not have data protection laws equivalent to those in force in Europe, USA or perhaps your country of residence.

In addition, any personal or other information that you submit for publication on the website will be published on the internet and may be available, via the internet, around the world. We cannot prevent the use or misuse of such information by others.

You expressly agree to such transfers of personal or other information.

(6) Security of your personal information

We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information to the best of our ability. Of course, data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet. You are responsible for keeping your password (as applicable) and user details confidential. We will not ask you for your password (except when you log in to the website).

(7) Policy amendments

We may update this privacy policy from time-to-time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes.

(8) Your rights

You may instruct us not to process your personal information for marketing purposes by email at any time. You may email to bondahaven@gmail.com

(9) Third party websites

The website may contain links to other websites. We are not responsible for the privacy policies or practices of third party websites.

(10) Updating information

Please let us know if the personal information which we hold about you needs to be corrected or updated.

(11) Children

Bondahaven will not sell products to children below the age of 16 online. If you are not above 16, please do not share personal information with us, as we will not (if known) collect, request or maintain information of children under the age of 16. However, parents or adults may purchase products for them.

(12) Contact

If you have any questions about this privacy policy or our treatment of your personal information, please write to us by email to bondahaven@gmail.com. You may also mail a letter to Lot 2-3, Jalan Puteri 2A/2, Kubica Square, Bandar Puteri Bangi, 43000 Kajang Selangor.